1. Services Offered

We provide the following tutoring services:

One-to-One Online Tutoring

• Individual tutoring sessions conducted via LessonSpace video platform
• Personalised lesson plans tailored to your learning needs
• Bespoke resources and materials created specifically for you
• Progress tracking and ongoing feedback

Group Sessions

• Small group tutoring sessions (where available)
• Collaborative learning with other students
• Shared resources and materials

Additional Support

• Assignment marking and personalised feedback
• Past paper marking (where included in package)
• Email/WhatsApp support (where included in package)
• Study planning and exam preparation guidance

2. Age Requirements and Parental Consent

• Our tutoring services are intended for students aged 16 and over
• For students under 18, written parental/guardian consent is required before the first session
• Parents/guardians must agree to these Terms on behalf of students under 18
• A parent or guardian must be present in the home during all online sessions with students under 18

3. Booking and Scheduling Sessions

Booking Process

• Sessions are booked through our website or by direct email communication
• Session times are agreed mutually between tutor and student
• Confirmation will be sent via email with session details and LessonSpace link
• We reserve the right to refuse bookings at our discretion

Session Duration

• Standard sessions are 60 minutes unless otherwise agreed
• Sessions begin and end at the scheduled time
• Late arrival by the student does not extend the session end time

Availability

• Tutoring is available evenings and weekends, subject to availability
• We accommodate a maximum of 5 students per academic year to ensure quality
• Availability may be limited during peak periods

4. Cancellations and Rescheduling

Student Cancellations

• 24 hours notice required: You must provide at least 24 hours notice to cancel or reschedule a session
• Serious circumstances: We will accommodate cancellations with less notice for genuine emergencies or serious circumstances (illness, family emergencies, etc.)
• Late cancellations: Cancellations with less than 24 hours notice (without serious reason) will result in forfeiture of the session
• No-shows: If you fail to attend a scheduled session without notice, the session is forfeited. We offer ONE courtesy reschedule for a genuine no-show; subsequent no-shows will not be rescheduled

Tutor Cancellations

• If Mr K Psychology needs to cancel with 24+ hours notice, the session will be rescheduled at a mutually convenient time
• If we must cancel with less than 24 hours notice, the session will be rescheduled free of charge at your convenience
• In rare circumstances where rescheduling is not possible, you will receive a full refund for that session

How to Cancel or Reschedule

• Contact us via email at mrk@mrkpsychology.co.uk
• Provide as much notice as possible
• We will confirm the cancellation/rescheduling by email

5. Payment Terms

Payment Options

We offer two payment structures:

Pay-Per-Session:

• Payment is due BEFORE each individual session
• Sessions will not commence until payment is received
• Payment processed securely via Stripe through our website

Package Purchases:

• Multi-session packages available at discounted rates
• Full payment required upfront when purchasing a package
• Package sessions must be used within the agreed timeframe (typically 6-12 months)

Monthly Billing (After 10 Sessions):

• Once you have completed 10 sessions, monthly billing becomes available
• Monthly invoices sent at the beginning of each month
• Payment due within 7 days of invoice
• Sessions will be suspended if payment becomes overdue

Pricing

• All prices are displayed in GBP (British Pounds)
• Prices are subject to change with 30 days notice for existing students
• New students will be charged current advertised rates

Refund Policy

• All sales are final: Package purchases are non-refundable
• If you discontinue tutoring mid-package, unused sessions are forfeited (no refund or credit)
• The only exception is for sessions cancelled by Mr K Psychology that cannot be rescheduled
• Special refund terms apply to A/A* Guarantee packages (see Section 7 below)

6. Student Responsibilities

To maximize the benefits of tutoring, students are expected to:

Attendance and Punctuality

• Join sessions on time via the provided LessonSpace link
• Be ready to start at the scheduled time with materials prepared
• Attend all scheduled sessions unless cancelled with proper notice

Preparation and Engagement

• Complete all assigned homework and preparation work before sessions
• Actively participate during sessions
• Ask questions and engage with the material
• Implement feedback and suggestions provided by the tutor

Technical Requirements

• Ensure you have a stable internet connection
• Have a working camera and microphone (cameras must be on during sessions for safeguarding)
• Test your LessonSpace access before the first session
• Technical issues on the student’s end are the student’s responsibility

Communication

• Respond to emails and messages in a timely manner
• Inform the tutor of any difficulties or concerns promptly
• Be respectful and professional in all communications

Right to Terminate

We reserve the right to terminate the tutoring relationship if a student:

• Repeatedly fails to complete assigned work
• Displays disruptive or disrespectful behaviour
• Fails to engage meaningfully with the tutoring process
• Violates safeguarding policies or these Terms

In such cases, no refund will be provided for unused package sessions.

8. Educational Disclaimer

While we are committed to helping you achieve the best possible results, please note:

• Tutoring is a supplementary service to support your school-based learning
• Academic success depends on many factors including your effort, engagement, school teaching, and exam performance
• We make no guarantees regarding specific grades or results (except where explicitly stated in A/A* Guarantee packages)
• University admissions decisions are beyond our control and are not guaranteed

9. Online Session Terms

Platform

• All sessions are conducted via LessonSpace online tutoring platform
• You will receive a unique session link via email before each session
• Camera and microphone must be functional and enabled during sessions (for safeguarding purposes)

Technical Issues

• If LessonSpace experiences technical difficulties that significantly disrupt the session, we will reschedule at no additional cost
• Minor technical glitches (brief disconnections) will be resolved during the session time where possible
• Technical issues on the student’s end (internet connection, device problems) are the student’s responsibility
• Sessions will not be extended or refunded due to student-side technical problems

Session Conduct and Safeguarding

• For students under 18, a parent or guardian must be present in the home during all sessions
• Both tutor and student cameras must remain on throughout the session
• All communication must be professional and appropriate
• Sessions are not recorded unless explicitly agreed in writing by both parties
• Students may not record sessions without prior written permission

10. Intellectual Property and Resources

• All bespoke resources, materials, and lesson content created by Mr K Psychology remain our intellectual property
• Resources provided to you are for your personal educational use only
• You may not share, distribute, or resell any materials provided during tutoring
• Marked assignments and feedback are confidential between tutor and student

11. Data Protection and Privacy

Your personal information is processed in accordance with our Privacy Policy. Key points:

• We collect and store information necessary to provide tutoring services
• Session notes, progress tracking, and academic records are maintained securely
• Information is retained for the duration of our tutoring relationship plus 2 years
• Parent/guardian contact details are stored for students under 18
• You have the right to access, correct, or request deletion of your data

For full details, please see our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by law:

• Mr K Psychology is not liable for exam results, university admissions, or other educational outcomes (except as specifically stated in A/A* Guarantee packages)
• We are not responsible for technical issues beyond our control
• Our total liability for any claim shall not exceed the amount you have paid for tutoring services
• We are not liable for any indirect, incidental, or consequential damages

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

13. Complaints and Disputes

Complaints Procedure

If you have any concerns about our tutoring services:

• Contact us at mrk@mrkpsychology.co.uk with details of your complaint
• We will acknowledge your complaint within 48 hours
• We aim to resolve all complaints within 7 working days
• If you remain unsatisfied, you may refer to our formal Complaints Procedure (see separate document)

Governing Law

• These Terms are governed by the laws of England and Wales
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales

14. Changes to These Terms

• We reserve the right to update these Terms at any time
• Material changes will be communicated via email
• Continued use of our services after changes constitutes acceptance
• The version in effect at the time of booking governs that booking