Terms & Conditions — Products

Last Updated: March 2026  |  Effective immediately

1 Product Types

Digital Products

• Study guides and revision notes (PDF and HTML)
• Practice questions and mock exam papers
• Psychology studies reference materials
• Topic guides, evaluation materials, and essay frameworks
• Downloadable resources of all formats

Physical Products

• Printed study materials and revision guides
• Workbooks and physical educational resources

Subscription Products

• Student Progress Dashboard (monthly subscription)
• Other recurring access products as specified at checkout

Subscription products are subject to the additional terms in Section 5A.

2 Placing an Order

Order Process

• All orders are placed through our WooCommerce checkout or Stripe payment links
• You must provide accurate contact and billing information
• You will receive an order confirmation email upon successful purchase
• We reserve the right to refuse or cancel any order at our discretion

Pricing and VAT

• All prices are displayed in GBP (British Pounds)
• Mr K Psychology is not currently VAT registered; no VAT is charged on purchases
• We reserve the right to change prices at any time; the price charged will be the price shown at the time of your order

Payment

• All payments are processed securely through Stripe
• We accept major credit and debit cards
• Payment must be received in full before access to digital products is granted
• You are responsible for any bank fees or currency conversion charges
• For subscription products, recurring payments are charged automatically to your payment method until you cancel

3 Digital Products — Terms of Use

Access and Delivery

• Digital products are delivered via download link sent to your registered email address
• Access is typically granted immediately upon payment confirmation; delivery is within 24 hours at most
• Download links are valid for 30 days from the date of purchase
• It is your responsibility to download and save files within this period

Permitted Use

• Download and save materials for your personal study use
• Print copies for your own revision purposes
• Access materials on multiple personal devices

Prohibited Use

• Sharing, distributing, or reselling any digital products to any third party
• Uploading materials to file-sharing websites, platforms, or group chats
• Making materials available to others including friends, classmates, or family
• Modifying, adapting, or creating derivative works
• Removing or altering any copyright notices or Mr K Psychology branding
• Using materials for any commercial purpose

Intellectual Property

• All content — including text, formatting, structure, and design — is owned by Mr K Psychology
• Purchase grants you a personal, non-transferable licence to use the materials for your own study
• All intellectual property rights remain with Mr K Psychology

4 Physical Products — Delivery and Returns

Delivery

• Physical products are dispatched within 3–5 working days of order confirmation
• Delivery timeframes are estimates provided by our courier and may vary
• We are not responsible for delays caused by the postal service or courier
• You are responsible for providing a correct and complete delivery address
• Risk of loss passes to you upon delivery

Returns — Physical Products

In accordance with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013:

• You have 14 days from receipt to return unopened physical products for a full refund
• Products must be returned in original, unused condition with all packaging intact
• You are responsible for return shipping costs unless the item is faulty or not as described
• Refunds will be processed to the original payment method within 14 days of receiving the returned item

Damaged or Faulty Physical Products

• Inspect items upon delivery and report any damage or fault within 48 hours
• Contact us at mrkpsychology1@gmail.com with photographic evidence
• We will arrange a replacement or full refund, including return shipping costs, within 5 working days of confirmation

5 Refund Policy — Digital Products

Faulty or Inaccessible Digital Products

If a digital product is faulty, corrupted, or cannot be accessed due to a technical issue on our part:

• Contact us at mrkpsychology1@gmail.com within 7 days of purchase
• Describe the issue in detail, including any error messages or screenshots
• We will provide a replacement file within 24 hours
• If we cannot resolve the issue, a full refund will be issued promptly

What Does Not Qualify for a Refund

• Change of mind after downloading or accessing the product
• Purchasing the wrong product (check descriptions carefully before purchasing)
• Dissatisfaction with style or content preferences
• Failure to download within the 30-day access window
• Compatibility issues with your device where these are not caused by a defect in the product

5A Subscription Products — Recurring Payments

Cooling-Off Period

Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of subscription during which you may cancel for a full refund — provided you have not yet accessed or used the subscription service. Once you access the service, the cooling-off right is waived and the cancellation terms below apply.

How Subscriptions Work

• Billing begins on the date of your initial purchase and recurs monthly (or as specified at checkout)
• You will receive email confirmation of each successful payment
• Your subscription continues until you cancel
• If your payment method fails, we will contact you and may suspend access until payment is updated

Pricing

• Subscription prices are displayed at checkout before purchase
• All prices are in GBP
• We reserve the right to change subscription prices with 30 days’ email notice; changes apply from your next renewal date

Cancellation

Access Upon Cancellation

• Access is granted for the duration of your active, paid subscription only
• Upon cancellation, access is terminated at the end of the current paid period
• We reserve the right to terminate subscriptions for violations of these Terms
• Your subscription data (e.g. progress records) may be retained for up to 30 days after cancellation, after which it will be permanently deleted

Free Trials

• If a free trial is offered, the duration and post-trial pricing will be clearly stated at signup
• Your payment method will be charged at the end of the trial unless you cancel beforehand with the required 72 hours’ notice
• One free trial per customer

6 Product Updates

• Products are sold as they appear at the time of purchase
• We may update products to reflect changes to the AQA specification or to correct errors
• Previous purchasers are not automatically entitled to updated versions unless explicitly stated
• Updated versions may be offered as new products or at a discounted upgrade price
• We will make reasonable efforts to notify customers of significant updates via email

7 Educational Disclaimer

Accuracy

• We make every reasonable effort to ensure content is accurate and aligned with the current AQA specification
• AQA specifications are subject to change; students should verify information with official AQA resources and their teachers
• We are not liable for errors or omissions, but will correct material errors brought to our attention promptly

Suitability

• Products are designed for students aged 16+ studying AQA A-Level Psychology
• You are responsible for determining whether a product meets your specific needs before purchasing

8 Limitation of Liability

To the fullest extent permitted by applicable law:

• Mr K Psychology’s total liability for any claim shall not exceed the amount paid for the product in question
• We are not liable for indirect, incidental, or consequential losses
• We are not liable for exam results, university admissions, or other educational outcomes
• We are not responsible for technical issues on your device that prevent access to digital products, where these are not caused by a defect in the product itself

Nothing in these Terms limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded or limited under UK law.

9 Data Protection

Your personal information is collected and processed in accordance with our Privacy Policy and UK GDPR. By purchasing, you agree to our collection and use of your data as described in that policy.

• We collect name, email, and billing information to process orders
• Payment details are processed by Stripe — we do not store full card information
• Transaction records are retained for 6 years for tax and legal compliance
• Subscription data is retained for the duration of the subscription plus 30 days
• You have rights of access, rectification, and erasure — see our Privacy Policy

10 Disputes and Governing Law

Complaints

• Contact us at mrkpsychology1@gmail.com
• We will acknowledge within 48 hours and aim to resolve within 7 working days
• If we cannot resolve your complaint, you may seek Alternative Dispute Resolution (ADR) — details available from citizensadvice.org.uk

Governing Law

• These Terms are governed by the laws of England and Wales
• Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales

11 Changes to These Terms

• We reserve the right to update these Terms at any time
• Changes will be posted on this page with an updated “Last Updated” date
• Material changes will be communicated via email to registered customers
• Your continued use of our services after changes constitutes acceptance of the updated Terms

12 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.