Privacy Policy

1. Information We Collect

Personal Information You Provide

When you use our services, purchase resources, or book tutoring sessions, we may collect:

Account & Contact Information:

• Full name
• Email address
• Phone number (if provided)
• Billing address (for invoicing purposes)

Educational Information:

• Current education level
• Target grades
• Subject preferences
• Learning needs (if disclosed voluntarily)

Payment Information:

• Payment is processed securely through Stripe. We do not store your full card details on our servers.
• We retain transaction records for accounting and tax purposes.

Tutoring Session Information:

• Session attendance records
• Progress tracking data
• Assignment submissions
• Assessment results
• Session notes and feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

2. Cookie Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help the website function properly and improve your browsing experience.

Cookies We Use

Essential Cookies (Strictly Necessary):

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as logging in or filling in forms.

• WooCommerce Session Cookies: Enable shopping cart functionality, allowing you to add items and complete purchases
• Authentication Cookies: Keep you logged in when you access your account or student portal
• Security Cookies: Help protect against fraudulent activity and ensure secure transactions

Duration: Session cookies expire when you close your browser. Persistent cookies remain for a set period (typically 1-30 days).

Third-Party Cookies from Payment Processing:

• Stripe: Our payment processor uses cookies to securely process card payments. View Stripe’s cookie policy at stripe.com/cookies-policy

Analytics Cookies (If Implemented):

We may use analytics cookies in the future to understand how visitors use our website and improve our services. These would include:

• Google Analytics or similar tools to track page visits and user behaviour
• These cookies do not collect personally identifiable information
• If we implement analytics cookies, we will update this policy and obtain your consent via our cookie banner

How to Control Cookies

Cookie Consent Banner:

When you first visit our website, you will see a cookie consent banner. You can choose to:

• Accept all cookies
• Accept only essential cookies
• Customize your cookie preferences

Browser Settings:

You can control and delete cookies through your browser settings:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Third-Party Cookies

Some cookies on our site are set by third-party services we use:

• Stripe (Payment Processing): stripe.com/privacy
• Website Hosting Provider: May set technical cookies for website functionality

We do not control these third-party cookies. Please review the privacy policies of these services for more information about their cookies.

Updates to Cookie Policy

If we change the cookies we use (for example, by adding analytics), we will:

• Update this Cookie Policy
• Update the “Last Updated” date at the top of this page
• Display a new cookie consent banner (if required)

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

• Processing your orders for digital resources
• Scheduling and delivering tutoring sessions via LessonSpace
• Providing educational feedback and progress tracking
• Communicating about your bookings and services

Business Operations:

• Processing payments and maintaining financial records
• Sending order confirmations and receipts
• Responding to your enquiries and providing customer support
• Improving our services and website functionality

Legal Compliance:

• Maintaining records for tax and accounting purposes
• Complying with legal obligations
• Protecting against fraud and unauthorized transactions

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide the services you have purchased
• Legitimate Interests: To operate our business, improve our services, and communicate with customers
• Legal Obligation: To comply with tax, accounting, and other legal requirements
• Consent: Where you have given explicit consent (e.g., for marketing communications)

4. How We Share Your Information

We do not sell your personal information to third parties. We only share your data with trusted service providers necessary to deliver our services:

Payment Processing:

• Stripe processes all card payments. View Stripe’s privacy policy at stripe.com/privacy

Online Tutoring Platform:

• LessonSpace hosts our online tutoring sessions. View LessonSpace’s privacy policy at thelessonspace.com/privacy

Website Hosting & Email:

• Our website is hosted by our web hosting provider
• Email communications are sent via our email service provider

Legal Requirements:

• We may disclose your information if required by law, court order, or to protect our legal rights

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Secure SSL encryption for all data transmission
• Password-protected access to student records
• Regular security updates and monitoring
• Secure payment processing via Stripe (PCI DSS compliant)
• Access to personal data limited to authorized personnel only

6. Data Retention

We retain your personal information only for as long as necessary:

Customer Records:

• Transaction and payment records: 6 years (for tax and accounting purposes)
• Order history: Duration of customer relationship plus 2 years

Tutoring Records:

• Session notes and progress tracking: Duration of tutoring relationship plus 2 years
• Assessment data: Duration of tutoring relationship plus 1 year

Marketing Communications:

• Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your data unless we are required to retain it longer by law.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request your data in a portable format
• Right to Object: Object to our processing of your data for specific purposes
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

8. Children’s Privacy

Our services are intended for students aged 16 and over. We do not knowingly collect personal information from anyone under 16 without parental consent.

If you believe we have inadvertently collected information from someone under 16, please contact us immediately.

9. International Data Transfers

Your personal data is stored and processed within the United Kingdom. If we need to transfer data outside the UK (for example, through our use of LessonSpace or other service providers), we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (for material changes)

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors, educational platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113